31 March 2020
Personal safety has been and continues to be at the heart of the Heiniger business. To ensure we continue with this mission, we have taken the following steps in response to the developing coronavirus (COVID-19) situation.
Everyone’s personal safety
The safety of you, our customer, and our team members are our top priorities. As the situation develops, we have taken on stricter procedures to ensure our operation remains in-line with government sanctioned social distancing measures. All Heiniger staff have been instructed to halt all visits to shearing sheds and retail stores until further notice. This relates to both our Australia and New Zealand operations.
Heiniger offices and warehouses will continue to operate as normal, with staff who can work remotely now doing so.
We’re available to support you
Our Territory Sales Managers continue to function normally. We have strong contingency plans in place, and robust technology that will allow us to run our operations remotely if necessary. Our Territory Sales Managers will continue to provide you with the highest level of customer service, support and assistance on the phone, via video calls and email. Likewise, our office contacts for enquiries and order processing remain fully operational and can be reached as normal.
Our support page contains the necessary information to help you contact your local Heiniger representative, download catalogues, manuals and other resource materials, find a Heiniger Stockist or get in touch with our office.
Rest assured that we are doing everything we can to minimise the impact to you, our customers. We thank you for your support, patience and understanding. We hope that you and your loved ones remain safe during this challenging time.